FAQs
Choose a category to see its questions.
Product
What does lyophilized mean?
Lyophilized means freeze-dried. The compound is dried into a stable powder inside the sealed vial, which protects it from degradation during shipping and storage.
How are products supplied?
Peptides ship as sealed lyophilized powder, and solutions ship in sealed vials. Every vial is clearly labeled with the product name, amount and a lot number.
How should I store the vials?
Keep the sealed vial cool, dry and protected from light, and follow your institution’s protocols for handling research materials.
Why can the powder look different from vial to vial?
Lyophilized powder commonly appears as a loose powder or a small compact cake, and its look can vary slightly between batches. If you have a concern about a specific vial, contact us with the lot number.
Research use and compliance
Who can buy from Furtiva Labs?
We sell to qualified researchers and laboratories for in vitro and laboratory research use. You confirm this, along with being 21 or older, before entering the site.
Are these products for human or animal use?
No. All materials are for laboratory research use only. They are not for human or veterinary use, and they are not drugs, foods, dietary supplements or cosmetics.
What does research use only mean?
It means the material is supplied only for laboratory and in vitro research by qualified professionals. Please read our Research Use Disclaimer and Terms of Service for the full terms.
Testing and documentation
How is purity documented?
We report manufacturer HPLC purity of 99% or higher for single-compound peptides. Every vial carries a lot number so a batch can be traced, and independent third-party testing is planned.
What is the lot number for?
The lot number on each vial identifies its batch. Contact us with the lot number if you need documentation for a specific batch.
Do you offer third-party testing reports?
Independent third-party testing is planned but not yet published. We will announce it on the site when reports are available.
Shipping
When do orders ship?
Paid orders placed by 3:00 PM MT ship the same day.
Which carriers do you use?
USPS Priority Mail on weekdays, and UPS or FedEx on weekends. Orders ship with tracking.
How much does shipping cost?
Shipping is free on orders over $100. Otherwise it is calculated at checkout, and you see your full total before you pay. See our Shipping Policy for details.
Account and orders
Do I need an account to order?
No. Guest checkout is available.
How do I track my order?
Tracking is provided once your order ships. If you cannot find it, contact us with your order number.
Can I change or cancel an order?
Contact us as soon as possible with your order number. Paid orders placed by 3:00 PM MT ship the same day, so earlier is better.
Payments
How do I pay?
Payment options are shown at checkout. For bank payment (Zelle or ACH), send payment with only your order number in the memo.
When does my order ship after I pay?
Orders ship once payment is confirmed.
Can I use a discount code?
Yes. Enter your code in the discount field in your cart or at checkout.
Returns and policies
What is your return policy?
Please read our Refund and Returns Policy. If you have a problem with an order, contact us with your order number and lot number.
Where can I read your full policies?
Terms of Service, Shipping Policy, Refund and Returns, Research Use Disclaimer and Privacy Policy.
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